Left a bad impression. I have ordered previously from the (2003-2004) and loved my laptop. It died in 2007 or 2009. So after receiving the tax refund and allocating several diilfferent things with the money, I decided I needed to replace my laptop and printer. I investigated options for about a month. I ordered a spiffy new laptop and printer yesterday even receiving confirmation of the order.
However, when I checked my e-mail this morning, I received a cancellation of the order from Dell. I called and literally after 2 1/2 hours on the phone, I did not end up with the original order, and they broke a promise of a cannon power shot camera that salesperson promised earlier during the conversation.
All of this hassle to be left unsatisfied because in 2007 someone attempted to order a computer on my account that was caught and cancelled by Dell at that point. I had no idea at all until an hour into this morning's many phone calls.
I will never buy another Dell computer again. This whole incident was handled improperly. Had they called me yesterday or even this morning prior to cancelling the order I would have been glad to get things straight. But instead I had to completely recorder on the phone and I didn't get the same deal. Then at one point the salesperson said I would receive a cannon sure shot but in the end he reneged on that saying the camera was only a deal for a couple of hours and that I missed it. Of course the deal disappeared because of the length of time on the phone.
I told him to be sure and document that I am left unsatisfied by the experience. The guy was nice and was only doing what he was allowed but I asked over and over to speak with a manager and not once did I receive a manager on the phone not one time even after speaking to the first 15 people. I am not kidding, I spoke with no less than 15 people in customer service, verifications, finally in sales.
Anyone work high up in Dell? Cause I am not happy. I am posting my displeasure on FB too. I may be small but if someome thinks twice before buying a Dell then I may have saved someone a hassle. I realize the attempted fraud wasn't Dell's fault but it wasn't mine either. I should have at the least received the original computer I ordered as I ordered it not less, and when making a promise of a camera, don't backout.